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Technical Support Representative Boca Raton in Boca Raton, FL at Teleperformance US

Date Posted: 5/8/2019

Job Snapshot

Job Description


Job Description

Location Boca Raton, FL
Department Call Center Representative
Position Title Technical Support Representative - Great Pay Plan!
Report To Supervisor
Job Summary We are excited to announce partnership with a new client to our Boca Raton location! Our Tech Support Representatives willearn $13/hr at the conclusion of training, plus the opportunity to go up to $15.50/hr with new skill sets.
There's more! You could make an additional $200+/mo with our average performance incentives!

We are hiring for a variety of shifts between the hours of:
6AM-11PM
No Graveyard shifts and take advantage of our flexible schedules after the completion of training.
We offer benefits including health, dental, vision, 401k, PTO and many more options to choose from. We look forward to speaking with you!

About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Position Profile
• Responsible for all customer inquiries and questions regarding their personal computer or portable device (smart cell phone, mp3 player, PDA).
• Diagnose and provide resolution to issues
• Provide excellent customer service and analyze problems effectively
• Work with confidential information
• Solve to resolve issues on first call
• Accurately log all customer interactions
• Achieve Center Metrics including call handle time and customer satisfaction scores
• Communicate positively with team members, customers and other partners
• Thrives as a team player
• Participates in additional training
• Performs other related duties and assignments as required

Duties/Responsibilities
• Responsible for all customer inquiries and questions regarding their personal computer or portable device (smart cell phone, mp3 player, PDA).
• Diagnose and provide path to resolving inquiries
• Provide excellent customer service and analyze problems effectively at all times
• Work with confidential customer information
• Problem solve to help customers resolve issues on first call
• Accurately log all customer interactions in data management system
• Achieve Call Center Metrics including call handle time and customer satisfaction scores
• Communicate positively with team members, customers and other partners
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or

Qualifications:
• 1 year Customer service experience preferred
• Must be at least 18 years old
• Type 30 wpm
• High School Diploma or GED
• Have strong active listening
• Logical problem solving skills
• Oral and written communication skills
• Availability to work various shifts
• Ability to use desktop computer system- Mac/ Windows
• Ability to use multitask and navigate between various windows on a computer
• Provide a positive, professional, empathetic and customer-focused manner
• Good organization and work skills
Teleperformance is an equal opportunity employer.

To apply,
To apply, please text "TPUSA" to 97211 you can also email
Roselande.Altidor@teleperformance.com
or you can contact us at (561)988-4100

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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