Technical Support Representative in North Lauderdale, FL at Teleperformance US

Date Posted: 9/20/2020

Job Snapshot

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training $12.00-$14.00
  • Competitive Wages $14.00
  • Monthly Bonuses $100 plus
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site or virtual

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you’ll enjoy the many benefits of working from home!

  • Removing the cost, stress and time constraints of a daily commute
  • Total comfort of working from your own home
  • A flexible work scheduled and more work life balance


Responsibilities

Your Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
  • Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
  • Use software to source and input customer data accurately as related to the inquiry


Qualifications

What We’re Looking for

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use iOS and MacOS operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Ability to listen to and understand callers' concerns
  • Ability to read and write in English clearly

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