Technical Support Representative in Brownsville ,TX at Teleperformance US

Date Posted: 4/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3355 Boca Chica Boulevard
    Brownsville ,TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/30/2020

Job Description

 About the Company
In light of the current COVID-19 pandemic and uncertain times, we are pleased to inform you that Teleperformance is offering employment to hundreds of people in our community.
We are currently accepting resumes for candidates interested in being considered for full time employment at our Brownsville ,TX location. Due to COVID-19, these positions could temporarily be moved to work-at-home opportunities to offer social distancing.
Our recruitment staff will be reviewing work-from-home requirements with qualified candidates during the interview process.
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.


Demonstrate advanced product knowledge and the ability to solve customer issues.

  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Demonstrate a positive attitude at all times.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments.
  • Abide by and support management directives and adhere to all Teleperformance policies.
  • Perform other tasks as assigned by Management

Job Requirements

  • Must have a strong understanding of Communication (Video, Data and Voice) networking components,
  • PC Hardware/Software and Operating Systems.
  • One year of Technical Support & Network service experience in a related field preferred.
  • Knowledge of the Microsoft Office Products - Excel, Access and Word.
  • Excellent verbal and written communication skills.
  • Ability to work independently and multi-task.
  • Must be at least 18 years of age.
  • Must have a high school diploma or equivalent.
  • Must be able to pass a federal background check and complete a drug test.

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