Technical Support Representative in North Lauderdale, FL at Teleperformance US

Date Posted: 2/3/2021

Job Snapshot

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

Paid Training $12.00

Competitive Wages $12.00

Monthly Bonuses $100 plus

Full Benefits (Medical, Dental, Vision, 401k and more)

Employee wellness and engagement programs

A fun, casual work environment on site or virtual

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you’ll enjoy the many benefits of working from home!

Removing the cost, stress and time constraints of a daily commute

Total comfort of working from your own home

A flexible work scheduled and more work life balance



Responsibilities

Primary Duties, Responsibilities and Requirements   

Provide front line, first level, technical assistance for consumers

Supporting Client specific high speed internet services delivering an exceptional customer experience

Resolve technical problems, within a fast paced, customer facing environment

Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.

Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.

Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

Demonstrate advanced product knowledge and he ability to solve customer issues.

Resolve customer issues on the first call as frequently as possible.

Open and manage trouble ticket system for user issues, Data Network, OS issues.

Be patient, courteous and friendly with customers at all times.

Demonstrate a positive attitude.

Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.

Adhere to all work schedule assignments.

Abide by and support management directives and adhere to all Teleperformance policies.



Qualifications

What We’re Looking for

Over 18 years of age

High School Graduate or GED

6mths to 1 year of technical support and network service experience in a related field preferred but not required.

Familiarity with internet services and functionality

Familiarity with personal computers, operating systems, software, and computer terminology required

Technical/Community College Education is a plus (not required)

Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems.

Knowledge of Microsoft Office products – Excel, Access and Word.

Excellent verbal and written communication skills.

Ability to work independently and multi-task.

Must be able to pass a federal background check

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