Trainer - Call Center Customer Service in El Paso at Teleperformance US

Date Posted: 10/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    El Paso
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    10/17/2019

Job Description

About the Company

 

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people’s lives and make the world a better place.

PURPOSE OF POSITION

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Coordinate new hire, progression and enhancement training                                                                                                                      

• Train new and existing employees on client projects emphasizing customer confidentiality and security 

• Develop non-classroom communication and training materials                                                                                                                             

• Assess individual participant and class performance                                                                                                                                                                

• Participate in minor client interaction including effective curriculum feedback and client visits                                                                        

• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees                                                                

• Thrive as a team player in a fast paced, high energy, change oriented environment                                                                                                    

• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. 

• Perform other related duties and assignments as required and assigned by supervisor or manager                                                              



Job Requirements



• Minimum 1 year call center supervisory or training experience in high paced customer focused environment.                       

• Six months previous Customer Service Experience

• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

• Requires solid organizational, administrative, leadership and time management skills

• Able to demonstrate personal ownership of tasks and follow through to obtain desired results

• Must have a keen sense of attention to detail, taking the initiative

• Must be enthusiastic and comfortable speaking in front of large groups of people

• Patience with various types of learners

• Skilled in determining why and how tasks should be handled to effective completion

• Proven experience in overcoming unexpected difficulties and using logical problem solving skills

• Excellent written and verbal communication skills

• Prior training curriculum development (instructional design) experience preferred

• Must have availability to work various shifts influenced by current business needs

• College degree preferred or equivalent work experience required

• High school diploma or GED required

• Must pass background and drug tests


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