Trainer- Call Center in El Paso, TX at Teleperformance US

Date Posted: 3/7/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1462 Lionel Drive
    El Paso, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/7/2020

Job Description


Our beautiful new El Paso site is now hiring for a talented Trainer! In this role you will develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures



PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS


Coordinate new hire, progression and enhancement training


Train new and existing employees on client projects emphasizing customer confidentiality and security


Develop non-classroom communication and training materials


Assess individual participant and class performance


Participate in minor client interaction including effective curriculum feedback and client visits


Demonstrate the highest standards of ethical and professional conduct in dealing with new employees


Thrive as a team player in a fast paced, high energy, change oriented environment


Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.


Perform other related duties and assignments as required and assigned by supervisor or manager


Job Requirements


Minimum 1 year call center supervisory or training experience in high paced customer focused environment


Six months previous Customer Service Experience


Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others


Requires solid organizational, administrative, leadership and time management skills


Able to demonstrate personal ownership of tasks and follow through to obtain desired results


Must have a keen sense of attention to detail, taking the initiative


Must be
enthusiastic and comfortable speaking in front of large groups of people


Patience
with various types of learners


Skilled in determining why and how tasks should be handled to effective completion


Proven experience in overcoming unexpected difficulties and using logical problem solving skills


Excellent written and verbal communication skills


Prior training curriculum development (instructional design) experience preferred


Must have availability to work various shifts influenced by current business needs


College degree preferred or equivalent work experience required


High school diploma or GED required 


Must pass background and drug tests



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 
Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. 


Teleperformance is an Equal Opportunity Employer


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