Trainer - Contact Center Sales & Customer Service in Multiple Locations at Teleperformance US

Date Posted: 7/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    777 North Twin Creek Drive
    Multiple Locations
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

About the Company


Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people’s lives and make the world a better place.


Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures


• Coordinate new hire, progression and enhancement training                                                                                                                      

• Train new and existing employees on client projects emphasizing customer confidentiality and security 

• Develop non-classroom communication and training materials                                                                                                                             

• Assess individual participant and class performance                                                                                                                                                                

• Participate in minor client interaction including effective curriculum feedback and client visits                                                                        

• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees                                                                

• Thrive as a team player in a fast paced, high energy, change oriented environment                                                                                                    

• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. 

• Perform other related duties and assignments as required and assigned by supervisor or manager                                                              

Job Requirements

• Minimum 1 year call center supervisory or training experience in high paced customer focused environment.                       

• Six months previous Customer Service Experience

• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

• Requires solid organizational, administrative, leadership and time management skills

• Able to demonstrate personal ownership of tasks and follow through to obtain desired results

• Must have a keen sense of attention to detail, taking the initiative

• Must be enthusiastic and comfortable speaking in front of large groups of people

• Patience with various types of learners

• Skilled in determining why and how tasks should be handled to effective completion

• Proven experience in overcoming unexpected difficulties and using logical problem solving skills

• Excellent written and verbal communication skills

• Prior training curriculum development (instructional design) experience preferred

• Must have availability to work various shifts influenced by current business needs

• College degree preferred or equivalent work experience required

• High school diploma or GED required

• Must pass background and drug tests

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