Training Manager in Brownsville at Teleperformance US

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3355 Boca Chica Boulevard
    Brownsville
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/15/2020

Job Description

Purpose of the position

Assist with the development, implementation and improvement of contact center day-to-day Training operations.

Primary Duties, Responsibilities and Requirements  

•       Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.

•       Recommend solutions for performance issues and potential areas of training.

•       Continue liaison efforts with client to ensure we meet all deadlines and expectations surrounding reporting and training events.

•       Manage, lead, motivate and develop training team members

•       Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.

•       Conduct training needs assessments and oversee the training function.

•       Provide support to Department Mangers and Client Services in response to departmental needs and statistic reporting.

•       Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.

•       Resolve and respond to training issues and questions from leaders and employees on the application and interpretation of processes, company policies and current legislation.

Maintain monthly reporting for all training events which will need to be accurately documented for all lines. Updates to Department Managers, Client Services, and Client weekly, and monthly.  

Job Requirements

Experience

•       Flexible hours/days are a requirement.

•       Bachelor’s degree from an accredited college or university in Human Resources, Adult Education, or related field; or 6 years’ experience in training and employer / client relations.

•       Demonstrated leadership capabilities

•       Strong presentation and public-speaking skills

•       Strong verbal, listening, and written communications skills required

•       Excellent attendance history is required.

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