Work From Home Customer Service Sales Representative in Nashville, TN at Teleperformance US

Job Description

PURPOSE OF POSITION

Entry level position, call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment, maintain confidentiality and security while assisting with needs to meet and exceed Client’s expectations.

Responsibilities

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Outbound sales with new and existing customers
• Provide excellent service through active listening on every interaction
• Troubleshoot and resolve customer issues through the use of desktop applications
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

Qualifications

What We’re Looking for

• Logical problem-solving skills
• Availability to work various shifts
• Strong sales skills
• Ability to use Windows operating systems
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED
• Predictable and reliable attendance

What We Prefer

• 6 -12 month customer service experience preferred
• 6-12 months sales experience
• Consistent work history
• Proven oral & written communication skills 

• Must pass background and drug tests