Overview
PURPOSE OF POSITION
Entry level position, call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment, maintain confidentiality and security while assisting with needs to meet and exceed Client’s expectations.
Responsibilities
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
- Respond respectively, carefully and effectively to handle all customer inquiries via phone and email
- Provide excellent customer service through active listening regarding sales
- Maintain confidentiality and security of customer information and sales leads
- Follow up on customer inquiries in a timely manner
- Proactively aim to resolve issues on the first call
- Logical problem-solving skills and ability to multi-task
Qualifications
QUALIFICATIONS
- 6 months customer service experience including sales
- Must be 18 years of age
- Must have typing speed of 25 wpm
- High School Graduate or GED
- Must have ability to work various shifts influence by current business needs
- Ability to work with sales customers honestly and confidently
- Proficiency with desktop computer system and internet skills
- Proven oral & written communication skills
- Organization and work prioritization skills
- Must pass background and drug tests
